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Infographic on workflow success: governance, RACI, OOTB frameworks, outcome-based design, branching, and knowledge loops

Category: ServiceNow

VOLO IT Service Management >> ITSM >> Process >> ServiceNow

Your ServiceNow Instance Isn’t Slow—Your Process Is

June 6, 2026June 7, 2026 Rik
Infographic on workflow success: governance, RACI, OOTB frameworks, outcome-based design, branching, and knowledge loops

ServiceNow is often blamed for organizational inefficiencies, but the platform primarily exposes existing process flaws rather than causing them. Success …

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Asset vs Configuration Management – know the difference

May 25, 2026May 25, 2026 Rik
Network switch with IT Asset and Config Text

IT Asset Management (ITAM) and Configuration Management (CM) are like two best friends that work together to keep an organization’s …

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Archive List

  • June 2026
  • May 2026

Recent Posts

  • I’ve worked in ITSM for 28 Years. Here’s What Actually Matters
  • Your ServiceNow Instance Isn’t Slow—Your Process Is
  • Sharing 40 Years of Career Wisdom to Help the Next Generation
  • Hands-On Leadership: Building Mature ITSM and ITAM Functions
  • Why IT Strategies Fail: Aligning Strategic Goals with Operational Reality

Categories

  • Career
  • IT Leadership
  • IT Strategy
  • ITIL
  • ITSM
    • CMDB
    • ITAM
    • Service Portfolio
  • Process
  • ServiceNow

Archive List

  • June 2026
  • May 2026

Recent Posts

  • I’ve worked in ITSM for 28 Years. Here’s What Actually Matters
  • Your ServiceNow Instance Isn’t Slow—Your Process Is
  • Sharing 40 Years of Career Wisdom to Help the Next Generation
  • Hands-On Leadership: Building Mature ITSM and ITAM Functions
  • Why IT Strategies Fail: Aligning Strategic Goals with Operational Reality

Categories

  • Career
  • IT Leadership
  • IT Strategy
  • ITIL
  • ITSM
    • CMDB
    • ITAM
    • Service Portfolio
  • Process
  • ServiceNow

Tags

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