VOLO Articles
This is a variety of articles, insights, and resources to inform and inspire IT Professionals and IT Leaders challenges that are faced every day across the ITSM Industry.
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I’ve worked in ITSM for 28 Years. Here’s What Actually Matters
Effective IT service management depends more on human interactions than on specific tools or frameworks.…
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Your ServiceNow Instance Isn’t Slow—Your Process Is
ServiceNow is often blamed for organizational inefficiencies, but the platform primarily exposes existing process flaws…
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Sharing 40 Years of Career Wisdom to Help the Next Generation
The rise of Gen-X creators on social media is inspiring professionals to share their extensive…
