<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>VOLO IT Service Management</title>
	<atom:link href="https://voloitsm.com/feed/" rel="self" type="application/rss+xml" />
	<link>https://voloitsm.com</link>
	<description>Intentional ITSM. Fractional Leadership.</description>
	<lastBuildDate>Fri, 12 Jun 2026 18:07:24 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>
	hourly	</sy:updatePeriod>
	<sy:updateFrequency>
	1	</sy:updateFrequency>
	<generator>https://wordpress.org/?v=7.0</generator>

<image>
	<url>https://voloitsm.com/wp-content/uploads/2026/05/VOLO-Site-Icon-512x512-1-150x150.png</url>
	<title>VOLO IT Service Management</title>
	<link>https://voloitsm.com</link>
	<width>32</width>
	<height>32</height>
</image> 
	<item>
		<title>I&#8217;ve worked in ITSM for 28 Years. Here&#8217;s What Actually Matters</title>
		<link>https://voloitsm.com/ive-worked-in-itsm-for-28-years-heres-what-actually-matters/</link>
					<comments>https://voloitsm.com/ive-worked-in-itsm-for-28-years-heres-what-actually-matters/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Fri, 12 Jun 2026 17:59:26 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[People Management]]></category>
		<category><![CDATA[Service Desk]]></category>
		<category><![CDATA[ServiceNow]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=373</guid>

					<description><![CDATA[Effective IT service management depends more on human interactions than on specific tools or frameworks. Success is defined by how &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/ive-worked-in-itsm-for-28-years-heres-what-actually-matters/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Your ServiceNow Instance Isn&#8217;t Slow—Your Process Is</title>
		<link>https://voloitsm.com/your-servicenow-instance-isnt-slow-your-process-is/</link>
					<comments>https://voloitsm.com/your-servicenow-instance-isnt-slow-your-process-is/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Sun, 07 Jun 2026 00:06:27 +0000</pubDate>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[ServiceNow]]></category>
		<category><![CDATA[BPMN]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Process Design]]></category>
		<category><![CDATA[Service Management]]></category>
		<category><![CDATA[VOLOitsm]]></category>
		<category><![CDATA[Workflow Optimization]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=360</guid>

					<description><![CDATA[ServiceNow is often blamed for organizational inefficiencies, but the platform primarily exposes existing process flaws rather than causing them. Success &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/your-servicenow-instance-isnt-slow-your-process-is/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Sharing 40 Years of Career Wisdom to Help the Next Generation</title>
		<link>https://voloitsm.com/sharing-40-years-of-career-wisdom-to-help-the-next-generation/</link>
					<comments>https://voloitsm.com/sharing-40-years-of-career-wisdom-to-help-the-next-generation/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Thu, 04 Jun 2026 10:41:25 +0000</pubDate>
				<category><![CDATA[Career]]></category>
		<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[Mentor]]></category>
		<category><![CDATA[Mentorship]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=336</guid>

					<description><![CDATA[The rise of Gen-X creators on social media is inspiring professionals to share their extensive workforce experiences. These individuals offer &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/sharing-40-years-of-career-wisdom-to-help-the-next-generation/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Hands-On Leadership: Building Mature ITSM and ITAM Functions</title>
		<link>https://voloitsm.com/hands-on-leadership-building-mature-itsm-and-itam-functions/</link>
					<comments>https://voloitsm.com/hands-on-leadership-building-mature-itsm-and-itam-functions/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Wed, 03 Jun 2026 01:54:44 +0000</pubDate>
				<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[ITAM]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[IT Asset Management]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=330</guid>

					<description><![CDATA[IT Service Management coordinates technical processes like incident handling and configuration to maintain operational stability. Within this framework, IT Asset &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/hands-on-leadership-building-mature-itsm-and-itam-functions/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Why IT Strategies Fail: Aligning Strategic Goals with Operational Reality</title>
		<link>https://voloitsm.com/why-it-strategies-fail-aligning-strategic-goals-with-operational-reality/</link>
					<comments>https://voloitsm.com/why-it-strategies-fail-aligning-strategic-goals-with-operational-reality/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Fri, 29 May 2026 13:14:09 +0000</pubDate>
				<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[IT Strategy]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=325</guid>

					<description><![CDATA[IT organizations often struggle with transformation due to misaligned goals across departments. This decentralized approach leads to isolated improvements that &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/why-it-strategies-fail-aligning-strategic-goals-with-operational-reality/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>The Anatomy of a Service: Why IT Should Be Like a Sandwich Shop</title>
		<link>https://voloitsm.com/sandwich-as-a-service/</link>
					<comments>https://voloitsm.com/sandwich-as-a-service/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Thu, 28 May 2026 12:44:32 +0000</pubDate>
				<category><![CDATA[Service Portfolio]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=316</guid>

					<description><![CDATA[We all have walked in to our favorite sandwich shop, placed an order, and received an obvious sandwich. But imagine &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/sandwich-as-a-service/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Why ITSM Frameworks Are Essential for Modern Business Success</title>
		<link>https://voloitsm.com/why-itsm-frameworks-are-essential-for-modern-business-success/</link>
					<comments>https://voloitsm.com/why-itsm-frameworks-are-essential-for-modern-business-success/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Wed, 27 May 2026 03:22:30 +0000</pubDate>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[BPM]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[IT Frameworks]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[TOGAF]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=302</guid>

					<description><![CDATA[IT Service Management frameworks provide standardized processes to ensure consistent, reliable IT delivery. By utilizing structured approaches like ITIL or &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/why-itsm-frameworks-are-essential-for-modern-business-success/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>ITSM&#8217;s Twin Suns</title>
		<link>https://voloitsm.com/itsms-twin-suns/</link>
					<comments>https://voloitsm.com/itsms-twin-suns/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Wed, 27 May 2026 01:15:00 +0000</pubDate>
				<category><![CDATA[CMDB]]></category>
		<category><![CDATA[ITAM]]></category>
		<category><![CDATA[ITAD]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Lifecycle Management]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=244</guid>

					<description><![CDATA[IT Asset Management and Configuration Management are distinct but parallel disciplines essential for organizational IT operations. While IT Asset Management &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/itsms-twin-suns/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>IT Service Management &#8211; Strategies for Success</title>
		<link>https://voloitsm.com/it-service-management-strategies-for-success/</link>
					<comments>https://voloitsm.com/it-service-management-strategies-for-success/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Mon, 25 May 2026 23:05:16 +0000</pubDate>
				<category><![CDATA[IT Leadership]]></category>
		<category><![CDATA[ITSM]]></category>
		<category><![CDATA[COBIT]]></category>
		<category><![CDATA[Governance]]></category>
		<category><![CDATA[ISO]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[TOGAF]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=115</guid>

					<description><![CDATA[Information Technology Service Management (ITSM) is a professional discipline responsible for overseeing the design, delivery, management, and enhancement of technology &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/it-service-management-strategies-for-success/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Asset vs Configuration Management &#8211; know the difference</title>
		<link>https://voloitsm.com/asset-vs-configuration-management-know-the-difference/</link>
					<comments>https://voloitsm.com/asset-vs-configuration-management-know-the-difference/#respond</comments>
		
		<dc:creator><![CDATA[Rik]]></dc:creator>
		<pubDate>Mon, 25 May 2026 22:55:07 +0000</pubDate>
				<category><![CDATA[ITIL]]></category>
		<category><![CDATA[ServiceNow]]></category>
		<category><![CDATA[CMDB]]></category>
		<category><![CDATA[Configuration Management]]></category>
		<category><![CDATA[IT Asset Management]]></category>
		<category><![CDATA[IT Financial Management]]></category>
		<category><![CDATA[ITAM]]></category>
		<guid isPermaLink="false">https://voloitsm.com/?p=107</guid>

					<description><![CDATA[IT Asset Management (ITAM) and Configuration Management (CM) are like two best friends that work together to keep an organization’s &#8230; ]]></description>
		
					<wfw:commentRss>https://voloitsm.com/asset-vs-configuration-management-know-the-difference/feed/</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
	</channel>
</rss>
